# Not able to reach my prod server

**URL:** <https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667>\
**Category:** Help me!\
**Created:** [December 7, 2022, 5:29am UTC](https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667 "2022-12-07T05:29:08Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Aryan\_Gupta](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/aryan_gupta/32/4867_2.png) [@Aryan\_Gupta](https://community.forestadmin.com/u/Aryan_Gupta)\
**Post date:** [December 7, 2022, 5:29am UTC](https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667/1 "2022-12-07T05:29:08Z")

</div>

## Feature(s) impacted

Not able to reach my production server

## Observed behavior

It is working fine on localhost and development

## Expected behavior

has to work also in the prod server

## Failure Logs

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/b/b9b765abea4b1c4eab71a4945832f0f74739598d.png)

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/5/531e50bbd276391365d51b007f72665ab7f5cd9a.png)

## Context

- Project name: Earth portal
- Team name: operations
- Environment name: production
- Agent type & version: “liana\_version”: “8.6.5”,

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<div class="post-metadata">

**Author:** ![anon39940173](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@anon39940173](https://community.forestadmin.com/u/anon39940173)\
**Post date:** [December 7, 2022, 8:07am UTC](https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667/2 "2022-12-07T08:07:29Z")

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Hi @Aryan_Gupta

You appear to have an issue with your DNS configuration.  
There is no record under the `api.admin.earthbrands.earth` domain when I do a DNS lookup.

Because of that your browser cannot know where your agent is deployed.

This can be fixed by going to your DNS provider admin panel (godaddy?) and setting a A / CNAME record on the appropriate subdomain

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<div class="post-metadata">

**Author:** ![Aryan\_Gupta](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/aryan_gupta/32/4867_2.png) [@Aryan\_Gupta](https://community.forestadmin.com/u/Aryan_Gupta)\
**Post date:** [December 7, 2022, 8:55am UTC](https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667/3 "2022-12-07T08:55:48Z")

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![image](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/8/87d08b87035b94f940d7e2c41b8b8b6b5d7a074a.png)  
still getting this

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<div class="post-metadata">

**Author:** ![Aryan\_Gupta](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/aryan_gupta/32/4867_2.png) [@Aryan\_Gupta](https://community.forestadmin.com/u/Aryan_Gupta)\
**Post date:** [December 7, 2022, 9:02am UTC](https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667/4 "2022-12-07T09:02:29Z")

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![image](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/7/7cd02add2704bf3ab9a52cc53756008485db2417.png)  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/f/fea87128f85ec8ca774a7114c0df125fdc6dd864.png)  
but on the api it is showing  
[https://api.admin.earthbrands.earth/forest/authentication](https://api.admin.earthbrands.earth/forest/authentication)  
and I am running my backend on [https://api-admin.earthbrands.earth/forest/authentication/](https://api-admin.earthbrands.earth/forest/authentication/)

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<div class="post-metadata">

**Author:** ![anon39940173](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@anon39940173](https://community.forestadmin.com/u/anon39940173)\
**Post date:** [December 7, 2022, 9:55am UTC](https://community.forestadmin.com/t/not-able-to-reach-my-prod-server/5667/5 "2022-12-07T09:55:23Z")

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Can you check the environment variables that your agent is using, and if there is any reference to the `api.admin.earthbrands.earth` domain?