# Our server encountered an error (Unexpected error)

**URL:** <https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442>\
**Category:** Help me!\
**Created:** [April 5, 2022, 4:01pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442 "2022-04-05T16:01:42Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Asmoddym](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/asmoddym/32/3006_2.png) [@Asmoddym](https://community.forestadmin.com/u/Asmoddym)\
**Post date:** [April 5, 2022, 4:01pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442/1 "2022-04-05T16:01:43Z")

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## Feature(s) impacted

No member of our organization can login to Forest.

## Observed behavior

Accessing [app.forestadmin.com](http://app.forestadmin.com) results in a 500:

 ![Screenshot 2022-04-05 at 17.56.26](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/9/9a076f668412f8f6c7364f44d5893ed75262f2ef.png)

## Expected behavior

We should be able to connect to Forest.

## Failure Logs

 ![Screenshot 2022-04-05 at 17.56.35](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/8/81002a964117d3ef20d9d5e804f515d119a7c1fa.png)  
 ![Screenshot 2022-04-05 at 17.56.40](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/9/9f0f20c2ecb9c0dc3a6366ad703573b8276c4721.png)

## Context

- Project name: Elevo
- Team name: Elevo (ID from api call to /renderings: 16818)
- Environment name: Production / anyone
- Agent type & version: Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
- Recent changes made on your end if any: We migrated earlier in the day to use your new development workflow. We managed to make it work and use the new login method for a few hours.

Thanks in advance 😄

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<div class="post-metadata">

**Author:** ![arnaud](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/arnaud/32/32_2.png) [@arnaud](https://community.forestadmin.com/u/arnaud)\
**Post date:** [April 5, 2022, 4:06pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442/2 "2022-04-05T16:06:22Z")

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Hi @Asmoddym,

We are currently investigating, we will do a few manipulation as soon as possible to try to go back to the expected behavior.

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<div class="post-metadata">

**Author:** ![arnaud](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/arnaud/32/32_2.png) [@arnaud](https://community.forestadmin.com/u/arnaud)\
**Post date:** [April 5, 2022, 4:16pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442/3 "2022-04-05T16:16:03Z")

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@Asmoddym does it happen on this specific team (16818) or do you have the same issue when you try to access your admin using another team?

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<div class="post-metadata">

**Author:** ![Asmoddym](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/asmoddym/32/3006_2.png) [@Asmoddym](https://community.forestadmin.com/u/Asmoddym)\
**Post date:** [April 5, 2022, 4:21pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442/4 "2022-04-05T16:21:18Z")

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Hi @arnaud ! I don’t have access to any other team, so I couldn’t tell you (I asked our admin for this).

I tried clearing all cookies and logging in again, but I end up on the same error

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<div class="post-metadata">

**Author:** ![arnaud](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/arnaud/32/32_2.png) [@arnaud](https://community.forestadmin.com/u/arnaud)\
**Post date:** [April 5, 2022, 4:24pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442/5 "2022-04-05T16:24:30Z")

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Ok, we found out that you had unexpected “orphan” renderings, after the migration to the new Dev Workflow you recently made.

We cleaned the data of your 3 teams.  
Can you tell us if it is up now?

We continue to monitor your 500 errors to see if it happens again.

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<div class="post-metadata">

**Author:** ![Asmoddym](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/asmoddym/32/3006_2.png) [@Asmoddym](https://community.forestadmin.com/u/Asmoddym)\
**Post date:** [April 5, 2022, 4:29pm UTC](https://community.forestadmin.com/t/our-server-encountered-an-error-unexpected-error/4442/6 "2022-04-05T16:29:14Z")

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Seems good to me, I’ll ask the others to test too 😃

Thanks !