# "Unable to authenticate you" Can't reach our server **URL:** \ **Category:** Help me!\ **Created:** [May 9, 2023, 1:58am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272 "2023-05-09T01:58:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Erin3](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/erin3/32/7039_2.png) [@Erin3](https://community.forestadmin.com/u/Erin3)\ **Post date:** [May 9, 2023, 1:58am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/1 "2023-05-09T01:58:12Z")
## Feature(s) impacted ## Observed behavior ## Expected behavior Unable to access our forest backend, need to asap ## Failure Logs {“error”=\>“invalid\_grant”, “error\_description”=\>“You are not allowed to access to this client”, “state”=\>“{“renderingId”=\>32948}”} ## Context Project name: Spare Leash Team name: Sitter Support Environment name: Production Agent type & version: forest\_liana 7.2.2 (ruby) Nothing has been updated recently ---
**Author:** ![Alban\_Bertolini](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/alban_bertolini/32/1077_2.png) [@Alban\_Bertolini](https://community.forestadmin.com/u/Alban_Bertolini)\ **Post date:** [May 9, 2023, 7:31am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/2 "2023-05-09T07:31:10Z")
Hello, When this error is occurred ? Does it appeared when forest ask you to enter your 2fa code ? ---
**Author:** ![Erin3](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/erin3/32/7039_2.png) [@Erin3](https://community.forestadmin.com/u/Erin3)\ **Post date:** [May 10, 2023, 6:53am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/3 "2023-05-10T06:53:50Z")
Hello, When we try to log in, says check our server is connected. We have checked multiple times, restarted and all is working fine on our end aside from forest. We can’t even log into our account. Have reported this to the main admin I was speaking to April 27th. It’s now affecting business so if we could get this sorted asap it would be appreciated Thanks you! ---
**Author:** ![Alban\_Bertolini](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/alban_bertolini/32/1077_2.png) [@Alban\_Bertolini](https://community.forestadmin.com/u/Alban_Bertolini)\ **Post date:** [May 10, 2023, 7:04am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/4 "2023-05-10T07:04:22Z")
Can you share your server logs and the network logs from your browser when the bug is occurred ? Sometimes, the adblock extension blocks the requests, did you try to disable it ? ---
**Author:** ![Erin3](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/erin3/32/7039_2.png) [@Erin3](https://community.forestadmin.com/u/Erin3)\ **Post date:** [May 11, 2023, 3:01am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/5 "2023-05-11T03:01:53Z")
Hello! Of course, please see below the following the server logs: 2023-05-11T02:52:12.179400038Z app[web.1]: I, [2023-05-11T10:52:12.179141 #6] INFO – : [fa3a2aab-03e5-4666-9a85-39ec5ef3200a] Started POST “/forest/authentication” for 183.192.35.105 at 2023-05-11 10:52:12 +0800 2023-05-11T02:52:12.181074919Z app[web.1]: I, [2023-05-11T10:52:12.180934 #6] INFO – : [fa3a2aab-03e5-4666-9a85-39ec5ef3200a] Processing by ForestLiana::AuthenticationController#start\_authentication as _/_ 2023-05-11T02:52:12.181100691Z app[web.1]: I, [2023-05-11T10:52:12.181003 #6] INFO – : [fa3a2aab-03e5-4666-9a85-39ec5ef3200a] Parameters: {“renderingId”=\>“32948”} 2023-05-11T02:52:13.141319681Z app[web.1]: I, [2023-05-11T10:52:13.141096 #6] INFO – : [fa3a2aab-03e5-4666-9a85-39ec5ef3200a] Completed 200 OK in 960ms (Views: 0.3ms | ActiveRecord: 0.0ms) 2023-05-11T02:52:13.907101322Z app[web.1]: I, [2023-05-11T10:52:13.906898 #6] INFO – : [96ccb8e1-32a0-4dc3-8e3d-5a790716b8b2] Started GET “/forest/authentication/callback?error=invalid\_grant&error\_description=You+are+not+allowed+to+access+to+this+client&state=%7B%22renderingId%22%3D%3E32948%7D” for 183.192.35.105 at 2023-05-11 10:52:13 +0800 2023-05-11T02:52:13.908917467Z app[web.1]: I, [2023-05-11T10:52:13.908805 #6] INFO – : [96ccb8e1-32a0-4dc3-8e3d-5a790716b8b2] Processing by ForestLiana::AuthenticationController#authentication\_callback as _/_ 2023-05-11T02:52:13.908992876Z app[web.1]: I, [2023-05-11T10:52:13.908882 #6] INFO – : [96ccb8e1-32a0-4dc3-8e3d-5a790716b8b2] Parameters: {“error”=\>“invalid\_grant”, “error\_description”=\>“You are not allowed to access to this client”, “state”=\>“{"renderingId"=\>32948}”} 2023-05-11T02:52:16.446874421Z app[web.1]: I, [2023-05-11T10:52:16.446642 #6] INFO – : [96ccb8e1-32a0-4dc3-8e3d-5a790716b8b2] Completed 500 Internal Server Error in 2538ms (Views: 0.2ms | ActiveRecord: 0.0ms) and this is the error on the UI we get We have tried on a clean browser, got the same error, no ad blocker on ![1881683773701_.pic.jpg](https://europe1.discourse-cdn.com/flex013/uploads/forest/original/2X/d/d771a6803be2cda6e40a150ffd6a4839d7d6079b.jpeg) Looking forward to hearing from you, Erin ---
**Author:** ![GuillaumeGautreau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/guillaumegautreau/32/557_2.png) [@GuillaumeGautreau](https://community.forestadmin.com/u/GuillaumeGautreau)\ **Post date:** [May 11, 2023, 7:19am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/6 "2023-05-11T07:19:30Z")
Hello @Erin3, Could you please copy/paste: - the complete URL of the call to `https://api.forestadmin.com/oidc/auth` from your browser? - values for your configuration variables, **please only include the last 3 characters from the ENV\_SECRET and remove the AUTH\_SECRET**. To get the complete URL of the call, you will need to display the developer tools, and switch to the network tab (click on “log in again” if you don’t see anything at first). I need to check that the `client_id` sent by your agent is coherent for the environment you’re trying to access. An incorrect value of this `client_id` could come from a misconfiguration of either the variable `ENV_SECRET` or maybe a `FOREST_CLIENT_ID`. ---
**Author:** ![Erin3](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/erin3/32/7039_2.png) [@Erin3](https://community.forestadmin.com/u/Erin3)\ **Post date:** [May 14, 2023, 2:47am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/7 "2023-05-14T02:47:22Z")
Hello, please see below [https://api.forestadmin.com/oidc/auth?client\_id=eyJraWQiOiJFN3E2Q0FWNGxuWUtwNmdPTlFiaWlZOFhVUDVWSHhmS21VUHZRSnV0Q1Q4IiwiYWxnIjoiUlMyNTYifQ.eyJ0b2tlbl9lbmRwb2ludF9hdXRoX21ldGhvZCI6Im5vbmUiLCJyZWRpcmVjdF91cmlzIjpbImh0dHBzOi8vc3BhcmVsZWFzaC5jb20uY24vZm9yZXN0L2F1dGhlbnRpY2F0aW9uL2NhbGxiYWNrIl0sImFwcGxpY2F0aW9uX3R5cGUiOiJ3ZWIiLCJncmFudF90eXBlcyI6WyJhdXRob3JpemF0aW9uX2NvZGUiXSwicmVzcG9uc2VfdHlwZXMiOlsiY29kZSJdLCJlbnZpcm9ubWVudF9pZCI6MjkyMTYsImlzcyI6IkZPUkVTVF9BVVRIRU5USUNBVElPTl9TWVNURU0iLCJpYXQiOjE2MzM0MTE3ODd9.crB66LzmaVPbRLkS8WzYJgS58l4yPfM3v4pkm4JS6vwGZD-vnzzEdQSUE3pxaJglIwX5NveW8pUyrmavlbrga4vHxXzi75JFCV6HWTU4b-O6jLbr9C5SawFvorNCHa–brVOVLJJ2JbrG4572W2\_K3GGuRE1i2v3kRIMDLsIViPAe2Sx1fxi9Z1ARoFaZZqruB8K7hkmS7r\_f3ASxLo3tloF6RUILigt6YdlwVSTtdt6hL7uKtLu-IS1OrfvPgJIB9m\_Oh9QVw4cs\_xTz5VNPoeTGaT9JeJBToxHGCgZMNSwuEQcYp8iGYagd-5EXKJbo3t6jr00hXppcwYRBdwtRw&redirect\_uri=https%3A%2F%2Fspareleash.com.cn%2Fforest%2Fauthentication%2Fcallback&response\_type=code&scope=openid%20email%20profile&state=%7B%22renderingId%22%3D%3E32948%7D](https://api.forestadmin.com/oidc/auth?client_id=eyJraWQiOiJFN3E2Q0FWNGxuWUtwNmdPTlFiaWlZOFhVUDVWSHhmS21VUHZRSnV0Q1Q4IiwiYWxnIjoiUlMyNTYifQ.eyJ0b2tlbl9lbmRwb2ludF9hdXRoX21ldGhvZCI6Im5vbmUiLCJyZWRpcmVjdF91cmlzIjpbImh0dHBzOi8vc3BhcmVsZWFzaC5jb20uY24vZm9yZXN0L2F1dGhlbnRpY2F0aW9uL2NhbGxiYWNrIl0sImFwcGxpY2F0aW9uX3R5cGUiOiJ3ZWIiLCJncmFudF90eXBlcyI6WyJhdXRob3JpemF0aW9uX2NvZGUiXSwicmVzcG9uc2VfdHlwZXMiOlsiY29kZSJdLCJlbnZpcm9ubWVudF9pZCI6MjkyMTYsImlzcyI6IkZPUkVTVF9BVVRIRU5USUNBVElPTl9TWVNURU0iLCJpYXQiOjE2MzM0MTE3ODd9.crB66LzmaVPbRLkS8WzYJgS58l4yPfM3v4pkm4JS6vwGZD-vnzzEdQSUE3pxaJglIwX5NveW8pUyrmavlbrga4vHxXzi75JFCV6HWTU4b-O6jLbr9C5SawFvorNCHa--brVOVLJJ2JbrG4572W2_K3GGuRE1i2v3kRIMDLsIViPAe2Sx1fxi9Z1ARoFaZZqruB8K7hkmS7r_f3ASxLo3tloF6RUILigt6YdlwVSTtdt6hL7uKtLu-IS1OrfvPgJIB9m_Oh9QVw4cs_xTz5VNPoeTGaT9JeJBToxHGCgZMNSwuEQcYp8iGYagd-5EXKJbo3t6jr00hXppcwYRBdwtRw&redirect_uri=https%3A%2F%2Fspareleash.com.cn%2Fforest%2Fauthentication%2Fcallback&response_type=code&scope=openid%20email%20profile&state=%7B%22renderingId%22%3D%3E32948%7D) Please also note that we didn’t change the server code or the configurations in recent months. Thanks ---
**Author:** ![GuillaumeGautreau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/guillaumegautreau/32/557_2.png) [@GuillaumeGautreau](https://community.forestadmin.com/u/GuillaumeGautreau)\ **Post date:** [May 15, 2023, 7:59am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/8 "2023-05-15T07:59:26Z")
Hello, Thanks for sharing. Could you please also share with me the 2 other configuration variables that I asked you? The URL you shared shows that there is a problem with the client id that is sent by the server: it references a deleted environment (which is a development environment). So my best guess would be that a static `FOREST_CLIENT_ID` is configured on your server, and maybe also that the `ENV_SECRET` on your server is incorrect. ---
**Author:** ![Erin3](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/erin3/32/7039_2.png) [@Erin3](https://community.forestadmin.com/u/Erin3)\ **Post date:** [May 15, 2023, 3:29pm UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/9 "2023-05-15T15:29:12Z")
Hello, Thanks so much for your feedback & suggestions these are the two URL links I got back from the tech team; ```javascript FOREST_CLIENT_ID eyJraWQiOiJFN3E2Q0FWNGxuWUtwNmdPTlFiaWlZOFhVUDVWSHhmS21VUHZRSnV0Q1Q4IiwiYWxnIjoiUlMyNTYifQ.eyJ0b2tlbl9lbmRwb2ludF9hdXRoX21ldGhvZCI6Im5vbmUiLCJyZWRpcmVjdF91cmlzIjpbImh0dHBzOi8vc3BhcmVsZWFzaC5jb20uY24vZm9yZXN0L2F1dGhlbnRpY2F0aW9uL2NhbGxiYWNrIl0sImFwcGxpY2F0aW9uX3R5cGUiOiJ3ZWIiLCJncmFudF90eXBlcyI6WyJhdXRob3JpemF0aW9uX2NvZGUiXSwicmVzcG9uc2VfdHlwZXMiOlsiY29kZSJdLCJlbnZpcm9ubWVudF9pZCI6MjkyMTYsImlzcyI6IkZPUkVTVF9BVVRIRU5USUNBVElPTl9TWVNURU0iLCJpYXQiOjE2MzM0MTE3ODd9.crB66LzmaVPbRLkS8WzYJgS58l4yPfM3v4pkm4JS6vwGZD-vnzzEdQSUE3pxaJglIwX5NveW8pUyrmavlbrga4vHxXzi75JFCV6HWTU4b-O6jLbr9C5SawFvorNCHa--brVOVLJJ2JbrG4572W2_K3GGuRE1i2v3kRIMDLsIViPAe2Sx1fxi9Z1ARoFaZZqruB8K7hkmS7r_f3ASxLo3tloF6RUILigt6YdlwVSTtdt6hL7uKtLu-IS1OrfvPgJIB9m_Oh9QVw4cs_xTz5VNPoeTGaT9JeJBToxHGCgZMNSwuEQcYp8iGYagd-5EXKJbo3t6jr00hXppcwYRBdwtRw ENV_SECRET 0c6c4[REDACTED] ``` ---
**Author:** ![Erin3](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/erin3/32/7039_2.png) [@Erin3](https://community.forestadmin.com/u/Erin3)\ **Post date:** [May 16, 2023, 3:07am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/10 "2023-05-16T03:07:08Z")
Also from the tech team: FOREST\_CLIENT\_ID is safe to share, ENV\_SECRET may be not, we still have AUTH\_SECRET that used to auth. Is there something they are missing? ---
**Author:** ![GuillaumeGautreau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/guillaumegautreau/32/557_2.png) [@GuillaumeGautreau](https://community.forestadmin.com/u/GuillaumeGautreau)\ **Post date:** [May 26, 2023, 8:19am UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/11 "2023-05-26T08:19:49Z")
Hello @Erin3, Sorry for the delay, I did not see your answer. Please ask your tech team to remove the `FOREST_CLIENT_ID` from the configuration and it will work smoothly. The parameter is not needed anymore since a release we made: servers are not required to specify the client id as the one generated from our side will always be the same for an environment (so it will work with multiple servers as well). Env secrets are not meant to be shared publicly, as I asked you to only share the 3 first characters of it. For security reasons you would need to generate a new one once your setup will be fixed. ---
**Author:** ![GuillaumeGautreau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.forestadmin.com/guillaumegautreau/32/557_2.png) [@GuillaumeGautreau](https://community.forestadmin.com/u/GuillaumeGautreau)\ **Post date:** [May 26, 2023, 12:19pm UTC](https://community.forestadmin.com/t/unable-to-authenticate-you-cant-reach-our-server/6272/12 "2023-05-26T12:19:13Z")
By the way, I checked you `FOREST_CLIENT_ID` and it’s related to a deleted development environment. So its value is clearly invalid for your production environment or any other one. You should definitively remove it from the configuration, and you don’t need to set any replacement value.