Not able to login to forest admin for specific environment

[Vinod_Gupta]

Feature(s) impacted

Not able to login to forest admin for some environment

Observed behavior

Not able to login to forest admin for some environment. This is sometimes intermittent. Also if someone able to login, then some smart actions failed to load form when clicked on smart action.

Expected behavior

Should be able to login and perform operations

Failure Logs

Context

• Project name: curator
• Team name: Systems Engineering, Developers
• Environment name: Staging AUS
• Database type: mysql
• Recent changes made on your end if any: No

And, if you are self-hosting your agent:

• Agent technology: nodejs
• Agent (forest package) name & version (from your .lock file): forest-express-sequelize, version - 9.3.5

[GautierD]

Hello! Thanks for reporting this.

Can you share the console logs and, if possible, the agent logs?

Thank you

[Vinod_Gupta]

[Arnaud_Moncel]

Hi @Vinod_Gupta it seems your agent is not reachable.
If you reach this url (https://curator-aus.stg.fini.city/) you should have a screen that says " Your application is running!".

Can you take a look on your agent logs, and make sure your agent is running?

Edit: After further analysis, you have probably configured a reverse proxy between your agent and forest. That is why CORS issues appear in the logs. Please make sure that your revers proxy forward needed headers.