I’m not sure to understand your point, if the server is disconnected, the error you encountered is totally normal.
The error indicates that your server does not respond correctly to ForestAdmin. It can comes from several sources, that’s why I need some logs to be able to identify more clearly the cause.
Anyway, that’s definitely an issue to address to your developer.
You can still send me the logs of your browser console in the meantime, it might help me to find the cause.
Just to sum up and make sure that I fully understood your issue:
Both remote & production environment were setup and working before?
Now you are unable to login to both of these environment?
Let’s first focus on the production environment.
On my end, I can see that this environment seems correctly configured and that your agent is correctly responding. Could you confirm the last 4 digits of the FOREST_ENV_SECRET this environment is using ?