Unable to authenticate you - from different work places

[dave79]

Feature(s) impacted

Authentification for loading data

Observed behavior

Authentification for loading data works when accessing from my local computer at home. However, does fail when I try to access from a organizational remote server. I get this error:

My colleague also encounters a similar issue: loading data works from home office, but not at work.

Context

• Project name: FuE_db2_30Aug2022b
• Team name: Operations
• Environment name: Production
• Agent type & version: Liana Version 8.5.11

Thank you so much for your help!

best,
Dave

[anon34731316]

Hello @dave79,

Thanks a lot for reaching out!

Could you please share the error logs that are displayed in your browser network panel?
Also could you share the error logs if you see any in your admin backend console?
You are talking about a organizational remote server, could you describe a bit what it is?

Thanks!

[dave79]

Hello,

Thank you for contacting me so quickly.

Here is the error log of the browser:

I don’t know exactly what is meant by admin backend console. I can’t find anything like that in my forest admin backend area. Where do I find this?

The remote server of the company is the same server where the database of this project is located. It is a Windows server (2019 Standard), from where I tried to access the project via browser, but without success.
However, this is not the server from which my business colleague’s data access is not working. It doesn’t work for him from the company network, but it does work at home from his local network.

Thank you for further advice

best,
Dave

[dave79]

maybe this information from the browser console helps?
(translated):
“Cross-source (cross-origin) request blocked: The same-source rule prohibits reading the external resource on [Admin backend URL]…/forest/authentication. (Reason: CORS request failed). Status code: (null).”

[GuillaumeGautreau]

Hello @dave79,

Could you please open the Network tab of you console, and refresh the page? Can you spot request in error, regarding the authentication?

The errors in your console does not seem to be linked to you issue.

[dave79]

Hi Guillaume,

thanks for your support.

yes, I get errors regarding authentication:

net::ERR_CONNECTION_TIMED_OUT

Header for one conspicuous row:

OPTIONS /forest/authentication undefined
Host: [Admin backend URL]
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0
Accept: /
Accept-Language: de,en-US;q=0.7,en;q=0.3
Accept-Encoding: gzip, deflate, br
Access-Control-Request-Method: POST
Access-Control-Request-Headers: content-type
Referer: https://app.forestadmin.com/
Origin: https://app.forestadmin.com
Connection: keep-alive
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: cross-site

and a Header for another conspicuous row:
POST /forest/authentication undefined
Host: [Admin backend URL]
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0
Accept: /
Accept-Language: de,en-US;q=0.7,en;q=0.3
Accept-Encoding: gzip, deflate, br
Referer: https://app.forestadmin.com/
Content-Type: application/json; charset=utf-8
Content-Length: 24
Origin: https://app.forestadmin.com
Connection: keep-alive
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: cross-site

is it this you asked for?

Thanks ,
David

[GuillaumeGautreau]

Yes. thanks

If the connection timed out, it means that your server/agent is not accessible from where you are or is not running.

Can you check that you have access to the URL by another mean? For instance by accessing directly the path /forest in your browser?

[dave79]

Hi Guillaume,

Thank you so much for the hint!

The problem was with our network (fw) in connection with the laptop in use of the brand Apple… The person concerned now accesses via citrix and it works wonderfully.

best,
David