i have a remote staging environment setup and it doesn’t work for some reason and i don’t know whats wrong in my setup. i have two other environments, one local, and the other remote and they both work fine. im not sure what’s wrong with this one. even though the setup is supposed to be identical for all three environments.
Ok thanks for your answer, I have few more questions:
Have you been able to connect through your server before?
Do you have any log error on your forest admin server?
Did you do something recently that lead to this behavior?
For you to know the gravatar request is failing because it cannot retrieve your forestadmin’s user picture but it has nothing to do here with your problem.
i recently upgraded to v6 in development and staging environments and i just read in the docs that some configurations needed to be done for the upgrade. i had already implemented these changes but only for the development environment so i think thats what was causing the issue. unfortunately i don’t have a server log for my staging environment but so i can’t know for sure.
nevertheless i just implemented the changes and once i push to staging ill let you know for sure if this was the issue.
thanks a lot for your help and quick response. i truly appreciate it!