Authentication suddenly leads to error

We have 4 ForestAdmin accounts on the organisation “jurata”. Suddenly two are receiving authentication errors, when trying to log in. Please see the bug report attached with details about the error log. This is blocking our operations work, thanks for letting us know how to solve this a.s.a.p.

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Hello Forest team!

Same here :scream:

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Hello @David_Roegiers,

We are unfortunately experiencing a downtime, caused by our platform provider.
Please follow up on this page for more details:

Sorry for the inconvenience :pray:

@Nicolas.M We have the very same issue now.
I think this is not resolved, unlike i see in your status page.

At the moment, we can see this error in our logs:
[forest] 🌳🌳🌳 Unexpected error: getaddrinfo ENOTFOUND api.forestadmin.com

This happens both with forest-express-sequelize 9.2.6 and with forest-nodejs-agent 1.47.0.

This is what my users are experiencing:

May you please doublecheck? :pray:

Hello,

This is due to ongoing DNS propagation ongoing, which prevents some users or their agents from connecting to the forest admin api for authentication. The service is indeed still unavailable for some users.
We have updated the status page
If possible you may force refresh / clear the DNS cache to try and speed up the DNS resolution update.

:pray:

Thank you @Nicolas.M
Just rebooted the backend services on our side, but nothing changed.

Hope the propagation will be quick :man_shrugging: :crossed_fingers:

I confirm now it’s working.

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