Data from Django not loading for other users

Help me!
1

Feature(s) impacted

Data (Collections)

Observed behavior

Data is not being loaded for users other than myself (working perfectly for me). A connection error message is shown.

Expected behavior

Data should load normally.

Failure Logs

2024-05-09T02:18:18.070355+00:00 heroku[router]: at=info method=GET path="/forest/authentication/callback?code=3KMQZBFAg8_FdzvF0Z-3qv6pn5ZkIX9eUu72468e_i3zgZZHqRJbp2ITPEI87QrN&state=%7B%22renderingId%22%3A+260146%7D" host=plus-api-d4e75e73088d.herokuapp.com request_id=048cf40b-ee24-43d5-9449-f408b83bbb9d fwd="45.188.128.254" dyno=web.1 connect=0ms service=527ms status=200 bytes=918 protocol=https
2024-05-09T02:18:18.068830+00:00 app[web.1]: 10.1.37.167 - - [09/May/2024:02:18:18 +0000] "GET /forest/authentication/callback?code=3KMQZBFAg8_FdzvF0Z-3qv6pn5ZkIX9eUu72468e_i3zgZZHqRJbp2ITPEI87QrN&state=%7B%22renderingId%22%3A+260146%7D HTTP/1.1" 200 493 "https://app.forestadmin.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
2024-05-09T02:18:18.517207+00:00 app[web.1]: 121124
2024-05-09T02:18:18.517239+00:00 app[web.1]: Traceback (most recent call last):
2024-05-09T02:18:18.517242+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/crud.py", line 68, in dispatch
2024-05-09T02:18:18.517242+00:00 app[web.1]:     return await method(request_collection)
2024-05-09T02:18:18.517242+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517242+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 104, in wrapped
2024-05-09T02:18:18.517243+00:00 app[web.1]:     return await _check_method(method, self, request, fn)
2024-05-09T02:18:18.517243+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517244+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 98, in _check_method
2024-05-09T02:18:18.517244+00:00 app[web.1]:     return await decorated_fn(self, request)
2024-05-09T02:18:18.517245+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517245+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 60, in wrapped2
2024-05-09T02:18:18.517245+00:00 app[web.1]:     return await _authenticate(self, request, fn)
2024-05-09T02:18:18.517245+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517245+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 55, in _authenticate
2024-05-09T02:18:18.517246+00:00 app[web.1]:     return await decorated_fn(self, request)
2024-05-09T02:18:18.517246+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517246+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 83, in wrapped1
2024-05-09T02:18:18.517246+00:00 app[web.1]:     return await _authorize(action, self, request, fn)
2024-05-09T02:18:18.517246+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517246+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 75, in _authorize
2024-05-09T02:18:18.517247+00:00 app[web.1]:     await self.permission.can(request.user, collection, f"{action}")
2024-05-09T02:18:18.517247+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/services/permissions/permission_service.py", line 40, in can
2024-05-09T02:18:18.517247+00:00 app[web.1]:     user_data = await self.get_user_data(caller.user_id)
2024-05-09T02:18:18.517247+00:00 app[web.1]:                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.517247+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/services/permissions/permission_service.py", line 140, in get_user_data
2024-05-09T02:18:18.517248+00:00 app[web.1]:     return self.cache["forest.users"][user_id]
2024-05-09T02:18:18.517248+00:00 app[web.1]:            ~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^
2024-05-09T02:18:18.517248+00:00 app[web.1]: KeyError: 121124
2024-05-09T02:18:18.517725+00:00 app[web.1]: Internal Server Error: /forest/monolith_venue
2024-05-09T02:18:18.518004+00:00 app[web.1]: 10.1.37.167 - - [09/May/2024:02:18:18 +0000] "GET /forest/monolith_venue?timezone=America%2FGuatemala&fields%5Bmonolith_venue%5D=id%2Cimage%2Cname%2Cdescription%2Cactive%2Ctimestamp&page%5Bnumber%5D=1&page%5Bsize%5D=15&sort=-name HTTP/1.1" 500 69 "https://app.forestadmin.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"




2024-05-09T02:18:18.518579+00:00 heroku[router]: at=info method=GET path="/forest/monolith_venue?timezone=America%2FGuatemala&fields%5Bmonolith_venue%5D=id%2Cimage%2Cname%2Cdescription%2Cactive%2Ctimestamp&page%5Bnumber%5D=1&page%5Bsize%5D=15&sort=-name" host=plus-api-d4e75e73088d.herokuapp.com request_id=2f80a9fb-f833-4769-bccd-7b743800b333 fwd="45.188.128.254" dyno=web.1 connect=0ms service=4ms status=500 bytes=472 protocol=https
2024-05-09T02:18:18.793155+00:00 heroku[router]: at=info method=GET path="/forest/monolith_venue/count?fields%5Bmonolith_venue%5D=id%2Cimage%2Cname%2Cdescription%2Cactive%2Ctimestamp&timezone=America%2FGuatemala" host=plus-api-d4e75e73088d.herokuapp.com request_id=c111ac80-cc53-458c-8db6-6f0e885bbbad fwd="45.188.128.254" dyno=web.1 connect=0ms service=3ms status=500 bytes=472 protocol=https
2024-05-09T02:18:18.791912+00:00 app[web.1]: 121124
2024-05-09T02:18:18.791961+00:00 app[web.1]: Traceback (most recent call last):
2024-05-09T02:18:18.791964+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/crud.py", line 68, in dispatch
2024-05-09T02:18:18.791964+00:00 app[web.1]:     return await method(request_collection)
2024-05-09T02:18:18.791964+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791965+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 104, in wrapped
2024-05-09T02:18:18.791965+00:00 app[web.1]:     return await _check_method(method, self, request, fn)
2024-05-09T02:18:18.791965+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791969+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 98, in _check_method
2024-05-09T02:18:18.791969+00:00 app[web.1]:     return await decorated_fn(self, request)
2024-05-09T02:18:18.791970+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791970+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 60, in wrapped2
2024-05-09T02:18:18.791970+00:00 app[web.1]:     return await _authenticate(self, request, fn)
2024-05-09T02:18:18.791971+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791971+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 55, in _authenticate
2024-05-09T02:18:18.791971+00:00 app[web.1]:     return await decorated_fn(self, request)
2024-05-09T02:18:18.791971+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791972+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 83, in wrapped1
2024-05-09T02:18:18.791972+00:00 app[web.1]:     return await _authorize(action, self, request, fn)
2024-05-09T02:18:18.791973+00:00 app[web.1]:            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791973+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/resources/collections/decorators.py", line 75, in _authorize
2024-05-09T02:18:18.791974+00:00 app[web.1]:     await self.permission.can(request.user, collection, f"{action}")
2024-05-09T02:18:18.791974+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/services/permissions/permission_service.py", line 40, in can
2024-05-09T02:18:18.791974+00:00 app[web.1]:     user_data = await self.get_user_data(caller.user_id)
2024-05-09T02:18:18.791974+00:00 app[web.1]:                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-05-09T02:18:18.791975+00:00 app[web.1]:   File "/app/.heroku/python/lib/python3.11/site-packages/forestadmin/agent_toolkit/services/permissions/permission_service.py", line 140, in get_user_data
2024-05-09T02:18:18.791975+00:00 app[web.1]:     return self.cache["forest.users"][user_id]
2024-05-09T02:18:18.791975+00:00 app[web.1]:            ~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^
2024-05-09T02:18:18.791976+00:00 app[web.1]: KeyError: 121124
2024-05-09T02:18:18.792435+00:00 app[web.1]: Internal Server Error: /forest/monolith_venue/count
2024-05-09T02:18:18.792712+00:00 app[web.1]: 10.1.37.167 - - [09/May/2024:02:18:18 +0000] "GET /forest/monolith_venue/count?fields%5Bmonolith_venue%5D=id%2Cimage%2Cname%2Cdescription%2Cactive%2Ctimestamp&timezone=America%2FGuatemala HTTP/1.1" 500 69 "https://app.forestadmin.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

Context

  • Project name: Plus
  • Team name: Operations
  • Environment name: Production
  • Agent technology: Django
  • Agent (forest package) name & version: forestadmin-agent-django==1.5.4
  • Database type: Postgres
  • Recent changes made on your end if any: None that would explain the behavior as I am getting no issues.
2

Hello @0xdesdenova ,

Do you have the issue only on Production or also on your dev environment ?
Can you ensure that you have the right FOREST_ENV_SECRET in your environment variables ?

Kind regards

3

Thank you @Enki,

I can assure you that the right FOREST_ENV_SECRET is set. I have no issues in both my local and production environments.

On the other hand, my coworker has trouble in the production environment (he only has access to that environment).

4

It seems that s.he’s trying to access your project with the wrong account (personal gmail instead of […]@plusguatemala.com).

5

Thank you for your response @Enki.

I removed his personal email account (which he used Google to authenticate) and added the admin email account (email/password combo) thinking it was Google Authentication that was causing the issue. Initially, we observed the same behavior, but it was resolved on its own after one or two days.

I believe the bug is latent. Might be worth looking more into it.