File picker smart action form hangs when selecting pdf

Feature(s) impacted

Smart action file picker

Observed behavior

When selecting a PDF the picker hangs.
Images work fine

Expected behavior

PDF’s should work the same as images

Failure Logs


  • Project name: pitch_lms_admin
  • Team name:
  • Environment name: staging
  • Agent type & version:
  • Recent changes made on your end if any:


Thank you for reporting this. I confirm that I can reproduce this issue.

I shared your input with our development team and we will report back as soon as possible.

Sorry for the inconvenience.

It seems to be a safari issue. I could not reproduce on Chrome but I do reproduce on Safari. Could you test on another browser (Safari is known to have a lot of issues)

I installed a different browser (brave) and it works, so I at least have a temporary workaround but not supporting safari is obviously a significant issue.