I can't log in to production environment

Feature(s) impacted

I can’t log in to my admin panel. I had no issue until last Friday and suddenly from this Monday it doesn’t work.

Observed behavior

I still see my admin panel structure on the left hand side of the screen as if I am already logged into. However, the pop-up screen says sometimes “agent unreachable” when using Chrome or “Unable to authenticate you” when using Safari browser.

Expected behavior

I want to log in.

Failure Logs


  • Project name: OKIT
  • Team name: OKIT
  • Environment name: AWS
  • Agent (forest package) name & version: …
  • Database type: AWS RDS
  • Recent changes made on your end if any: Nothing on the server side except connecting Grafana to the server.

Hello @Yongwoong_Jung1,

I cannot find your project in our database. Can you please communicate me its exact name?

In order to know what’s going on exactly, please open the debug tools of your browser before trying to access your admin panel. Then open it and you’ll see some failed calls in the network tabs.

Can you please share with us the details about these failed calls? I would need the response headers and bodies.

Dear Guillaume,

I believe the correct project name is either “okitmin” or “OKIT_2.0_Admin”.

Attached is the browser logs that appeared on the debug tools.



Thanks for the clarification.

The error log indicates that there is a problem with the certificate of your server: it expired.

As a consequence, your browser is refusing connections to it.