Our server encountered an error (Unexpected error)

[Asmoddym]

Feature(s) impacted

No member of our organization can login to Forest.

Observed behavior

Accessing app.forestadmin.com results in a 500:

Expected behavior

We should be able to connect to Forest.

Failure Logs

Context

• Project name: Elevo
• Team name: Elevo (ID from api call to /renderings: 16818)
• Environment name: Production / anyone
• Agent type & version: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
• Recent changes made on your end if any: We migrated earlier in the day to use your new development workflow. We managed to make it work and use the new login method for a few hours.

Thanks in advance

[arnaud]

Hi @Asmoddym,

We are currently investigating, we will do a few manipulation as soon as possible to try to go back to the expected behavior.

[arnaud]

@Asmoddym does it happen on this specific team (16818) or do you have the same issue when you try to access your admin using another team?

[Asmoddym]

Hi @arnaud ! I don’t have access to any other team, so I couldn’t tell you (I asked our admin for this).

I tried clearing all cookies and logging in again, but I end up on the same error

[arnaud]

Ok, we found out that you had unexpected “orphan” renderings, after the migration to the new Dev Workflow you recently made.

We cleaned the data of your 3 teams.
Can you tell us if it is up now?

We continue to monitor your 500 errors to see if it happens again.

[Asmoddym]

Seems good to me, I’ll ask the others to test too

Thanks !