Our server encountered an error (Unexpected error)

Feature(s) impacted

No member of our organization can login to Forest.

Observed behavior

Accessing app.forestadmin.com results in a 500:

Expected behavior

We should be able to connect to Forest.

Failure Logs

Screenshot 2022-04-05 at 17.56.35
Screenshot 2022-04-05 at 17.56.40


  • Project name: Elevo
  • Team name: Elevo (ID from api call to /renderings: 16818)
  • Environment name: Production / anyone
  • Agent type & version: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
  • Recent changes made on your end if any: We migrated earlier in the day to use your new development workflow. We managed to make it work and use the new login method for a few hours.

Thanks in advance :smile:

Hi @Asmoddym,

We are currently investigating, we will do a few manipulation as soon as possible to try to go back to the expected behavior.

@Asmoddym does it happen on this specific team (16818) or do you have the same issue when you try to access your admin using another team?

Hi @arnaud ! I don’t have access to any other team, so I couldn’t tell you (I asked our admin for this).

I tried clearing all cookies and logging in again, but I end up on the same error

Ok, we found out that you had unexpected “orphan” renderings, after the migration to the new Dev Workflow you recently made.

We cleaned the data of your 3 teams.
Can you tell us if it is up now?

We continue to monitor your 500 errors to see if it happens again.


Seems good to me, I’ll ask the others to test too :smiley:

Thanks !