Unable to login

Help me!
1

i am unable to login in my forest admin and while login getting error like failed to fetch and no back end calls goes

Feature(s) impacted

i am unable to login in my forest admin and while login getting error like failed to fetch and no back end calls goes

Observed behavior

unable to login

Expected behavior

should be able to login

Failure Logs

no back end calls

Context

  • Project name: Upshiftcars
  • Team name: upshift_team
  • Environment name: production
  • Agent technology: rails
  • Agent (forest package) name & version: 8.0.0
  • Database type: postgres
  • Recent changes made on your end if any: …
    Screenshot from 2024-10-13 09-19-59
    Screenshot from 2024-10-13 09-19-591920×1080 126 KB
2

Same here, it seems issue with their authentication systems. I have reached out to their support email but no response yet. Our entire admin team cannot work on a work day, its a disaster.

3

Hi,

We’re aware of the issue with the authentication API and our team is currently looking into it.

As it’s Sunday, we’re working with limited resources, but rest assured, we’re doing our best to resolve this as soon as possible.

You can also subscribe to real-time status updates by following this link (https://status.forestadmin.com).

Thank you for your patience and understanding.

Julien

4

Good morning,

Please follow the incident report evolution here:

The service should be up now, let us know if that is not the case.
More details in the incident report.
Thank you for your patience during the incident.