We're experiencing problems. Forest DOWN?

[Matteo]

Hi Forest team.

I’m afraid we’re experiencing issues again (see At the moment there's FOREST DOWN! - #10 by GautierD).
At the moment, we’re intermittently detecting these errors in the Forest FE:

Unexpected login (which does not work):

Collections are stuck loading:

…or do not load at all:

And sometimes CORS problems as well:

and (browser console):

Please be informed that nothing have changed on our side in the last few days.

Finally, your status page shows no service disruptions, but in my opinion, there clearly are some.

Please follow up ASAP as we’re currently in a big trouble.
Matteo

[Matteo]

Hey Forest Guys,
now it’s working again.

May you please tell what’s going on on your side, please?

In our staging environment we’re still experiencing cors errors to some third party:

What is this?!?

Thank you,
Matteo

[Xavier]

Hi Matteo, we wanted to acknowledge your messages and let you know that we were investigating the issue you are reporting. At first glance it appears all servers are up and running on our end but we will keep you posted. Thanks.

[Xavier]

After further investigation, our logs indicate your Forest Agent was unreachable which suggests the issue was with the infrastructure in which you host the agent which was temporarily unavailable. I confirm there are no incidents to report on the Forest servers’ side. Thanks.

[Matteo]

Could you please share the evidence about the problems with our infrastructure?
Because we have no such evidence in our logs.

I apologize if I continue to be concerned, but I can also definitely confirm that AWS (which hosts out infrastructure) had no service disruptions today.
Check yourself:
https://health.aws.amazon.com/health/status

And even in our health dashboard, no issues are detected:

Furthermore, it’s not clear to me how the CORS problems related to the calls made by your FE application (Forest) in our STG environment to https://wootric-eligibility.herokuapp.com and https://eligibility.wootric.com (which is not my stuff) could be due to service interruptions related to our infrastructure. We don’t host herokuapp.com, neither wootric.com.
May you please elaborate?

So thank you very much for the check, but I respectfully note that your message would benefit from some supporting evidence to help us better understand the situation. In the context of effective collaboration between two partners working on a project based on software development, sharing more detailed information would be valuable. And even if there were an issue with our AWS infrastructure that wasn’t immediately visible nor reported by AWS itself, having concrete evidence would help us address it more effectively.

Feel free to share privately any evidence containing any sensitive information.

Thank you for additional feedbacks.
Regards,
Matteo

[GautierD]

Hello Matteo,

Thank you for your message. Again, we are sorry for the inconvenience.
I’ve pinged our Customer Success Team to plan a support session and help you understand what is going on.

They should have reached out by now.

Thank you,
Gautier