Access issue to Forest Admin platform from our work network

Help me!
1

Hi team,

I’m reaching out because I’m still unable to access our Forest Admin back office when I’m connected to the Sonova France network. This issue has been ongoing for nearly a month and is really problematic for me, as I need to access this platform daily.

We’ve been investigating the issue with our IT team, and here’s a quick recap of what has already been tried:

  • The error message displayed is: “Agent Unreachable” (same on Chrome and other browsers).
  • A firewall rule was created to allow access to all *.forestadmin.com domains across all ports/applications.
  • Windows Defender was checked and does not appear to be blocking anything.
  • The issue occurs both on Wi-Fi and when plugged in via network cable.
  • The problem affects all users connected to the intern network and wifi.
  • IT suspects there may be additional domains or endpoints beyond *.forestadmin.com involved in the platform’s configuration.
  • As the application was developed by Poyesis using Forest Admin as the backend platform, we already reached out to them. They advised us to contact the administrators of the platform directly, as the issue seems to be related to the network configuration and not to the app itself.

Could you please check on your side (e.g. logs, endpoints being used, redirects, etc.) and let me know if there’s anything we can provide to help resolve the issue? Our IT team is willing to make further changes if they have more detailed information about the network requirements.

Let me know if you need any additional info from my side.

Thank you very much for your help!

Best regards,
Johanna

2

Hi @Johannadubus :waving_hand: welcome to our community.
To be clear, you are able to reach and login to forest, but when you want to access your project and your data it’s stuck with this message?
Can you share with us a jam.dev or a screenshot from the network tab of the HTTP error call?
In the meantime do you have access to https://api.phonak.fr/forest?

3

Hi @Arnaud_Moncel
Thanks for your reply and for looking into this.

To clarify:
Yes, I can access the Forest Admin login page and log in successfully.
The issue appears after login, when trying to access our project – I get the “Agent Unreachable” message, and nothing loads beyond that point.

I’ll send you a screenshot of the error message.

I also just tested access to this URL: https://api.phonak.fr/forest
From the Sonova FR network, I cannot access it : DNS_PROBE_FINISHED_NXDOMAIN

Let me know if there’s anything else you need.

Thanks again!

4

This issue appears to be related to your network, firewall, or infrastructure configuration. The URL in question should be accessible, as it points to your agent server. I recommend discussing this with your IT team to verify the relevant settings. If needed, they are also welcome to reach out to us for further assistance.

Let me know if that help :folded_hands:

1 Like