Cannot reach your data Error

Help me!
1

Hey Team,

I get this issue when trying to connect to one of the collections we have not all of them:
“Your server may be down or your database connection broken.”

The error from the forest cloud logs:

2025-07-19T23:18:44.243Z | info: [200] GET /payoutlogs/count - 141ms
2025-07-19T23:19:42.786Z | debug: payoutlogs.aggregate: [{"$match":{"status":{"$eq":"paid"}}},{"$sort":{"createdAt":-1}},{"$skip":0},{"$limit":15},{"$project":{"_id":true,"FOREST_RECORD_DOES_NOT_EXIST":true,"status":true,"fullName":true,"email":true,"amount":true,"dataProviderUserId":true,"dataProviderAccountId":true,"dataProviderType":true,"dataProviderAccountCreationDate":true,"createdAt":true,"updatedAt":true}}]
2025-07-19T23:19:42.829Z | error: {"level":"Error","event":"request","status":500,"method":"GET","path":"/payoutlogs","duration":43,"error":{"message":"Cannot read properties of undefined (reading 'startsWith')","stack":"TypeError: Cannot read properties of undefined (reading 'startsWith')
    at /opt/nodejs/customization/index.js:3066:7690
    at Array.map (<anonymous>)
    at Object.getValues (/opt/nodejs/customization/index.js:3066:7659)
    at /opt/nodejs/index.js:7:72413
    at transformUniqueValues (/opt/nodejs/index.js:7:71116)
    at computeField (/opt/nodejs/index.js:7:72342)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Promise.all (index 11)
    at async computeFromRecords (/opt/nodejs/index.js:7:72928)
    at async t.list (/opt/nodejs/index.js:8:19179)"}}

I tried to sync database schema multiple times but with no success.

Best regards,

2

Hello @salah_lachkar,

This error most likely stems from one of your code customization on this collection, could you please share or review code customization related to this specific collection ?

Best regards,