Error when using single value chart

[Avishai_Lippner]

Feature(s) impacted

When creating a single value chart in a workspace we get a weird error forbidden message

Observed behavior

I get a error “‘startWithParameters’ access forbidden on #table_name” when using single value chart when filtering one table by value in another table

Expected behavior

I expect the Single Value Chart to present a value.

Failure Logs

from Console:

Browser logs:

Chart appearance on UI:

UI of chart editing mode:

Context

• Project name: Empathy
• Team name: All Teams
• Environment name: All (production, dev, etc )
• Agent (forest package) name & version: forest-express-sequelize: 8.4.8
• Database type: Postgresql
• Recent changes made on your end if any: …

[nbouliol]

Hello @Avishai_Lippner

Can you please give me a specific team / user on which you encounter the issue ?

Is it possible for you to upgrade the forest-express-sequelize package ?

Thanks

[Avishai_Lippner]

@nbouliol

forest-express-sequelize

Sure thing,
Team is “Care Ops”, in the workspace " Outreach Protocol",
choosing any user that under the Segment “Pending Assessment”

The Single Value chart will not be rendered after associating it with collection1

And I also tried this flow again after upgrading forest-express-sequelize to 9.2.9 - got the same results.

[nbouliol]

Thank you for your feedbacks

In addition to the the team, can you give me the environment on which you encounter the issue ?

I can’t see this chart in our end, can you save it ?

Can you try to remove all the filter from the charts and tell me if its working without any filter, then applying and testing filters 1 at a time ?

I see you were using the templating ({{collection1.selectedRecord.accountId}}) in the second filter, templating is not supported in charts for agent version < 9

[Avishai_Lippner]

@Avishai_Lippner

forest-express-sequelize

Hi,

I’ve created this chart again on Team: Engineering, under “Avishai Test” workspace.
The issue occurs only when adding the second filter that searches in collection1.

I’ve upgraded my local forest-packege to 9.2.9 and tested it, isn’t it enough to make it supported?

[nbouliol]

Hi,

Thank you for testing this.

As stated in the documentation :

This feature is only available from version 9.0.0

I think the issue here is that I still see you in 8.5.8 version

Did you restart your agent after upgrading it ?

[Avishai_Lippner]

On my dev environment it still showed me the error message “it requires agent version >9” after upgrading forest-express-sequelize to version 9.2.9

Steps that I for this version upgrade:

1. upgrade forest-express-sequelize to version 9.2.9 on my packege.json
2. run yarn install
3. restart the agent

this is what I see now:

Looks like the version update doesn’t take effect

[nbouliol]

Can you check the version of forest-express-sequelize in the yarn.lock file please ?

If the version is not 9.2.9 can you please try the followings ?
yarn install --force
or
yarn add forest-express-sequelize@latest

Then check that you have a forest-express-sequelize version > 9 in yarn.lock and restart the agent

If the version is > 9 in yarn.lock and the filter still doesn’t work, can you check for errors in your agent console ?

Thank you