I can't get into my account

Hi Forest support. I can’t log into my forest and am getting this error.


Hello @rbissig,

Could you please share with us the networking data so we can understand a bit better what went wrong ? Is your account authenticated via google ?

Best regards,


Could you please also fill in this section of the default template ?


  • Project name: …
  • Team name: …
  • Environment name: …
  • Agent type & version: …
  • Recent changes made on your end if any: …

Recent changes to your project or agent could also be the cause of this issue.

Thanks in advance.


Project Name: Annexx
Team Name: none
Environment name: Ruby and Java
Agent type & version. Don’t know. new developer and can’t get in.
Recent changes made on your end: I got a notice saying the credit card couldn’t be charged, but no other vendors had this problem.

Email and password was what I used to put to log in. I’m not sure if it’s authenticated another way. I put in at the log in then it asked me again for password to access info, then I got the error message above.

Could you open developer tools on Chrome, and go to the networking tab. Then recreate the steps to receive the error. You should be able to see the request that were made and resulted in errors in the networking tab. A screenshot of those request would be a great help to debug your issue.

Is this what you are looking for?

Yes, I would need more detail through:

  • Can you click on the request that is on error and post the details.
  • On your production environment, where you installed the Forest Admin agent, you should have a .forestadmin_schema.json. Can you please share the “liana” and “liana_version”

forest_liana (2.14.4)

Hi @Rachael_Bissig , @rbissig

On your network tab, you can see one line in red.
Could you click on this line please ?
You will then have a right panel opened. You will have several tabs on this right panel.
Capture d’écran 2023-01-31 à 09.28.21

I will need the screenshot of the “Payload” tab and the “Previews” tabs please.

Best regards,


Thanks for sharing the forest_liana version, can you also share the “liana” variable please ?

Above issue I have got when I entered password.

Because I have changed the URL but now I am unable to changed the URL.

And about the liana variable means below

things I need to share ?

Hi @Rachael_Bissig,

Which email adress do you use to log in ?


Hello, @Rachael_Bissig.

No you shouldn’t share your secrets publicly.

I have been able to get the “liana” from our side. It seems to be a ruby on rails liana.

The screenshot of the error is not complete but from what I can see it is linked to CORS and you mentioned you changed the url. Can you check if the configuration of your application, does it allow CORS for “app.forestadmin.com” ? As shown here.

Yes we are using gem in ruby on rails gem ‘forest_liana’.

If it is a CORS error, we cannot do anything on our side.
Could you please check the documentation that Dogan sent you ?

but it’s showing like subscription error. and if I want to change old URL to how can we do.

Please help me how can change old URL.