Unauthorized to access the project

Feature(s) impacted

I can’t access prod environment

Observed behavior

Whenever I login to prod environment I get the you are unauthorized to access this error… when I inspect the network log, this is the error message: “The provided client id does not match the id received at first place.”

Expected behavior

Expected behavior is that I can login without this issue.

Failure Logs

“The provided client id does not match the id received at first place.”

Hello @Filip,

Can you please look at your chrome dev tools → Network tab → And send us the HTTP request that is failing?

Moreover, this thread might help you solve your problem.

If it’s not the case can you send us the project name too and the version that you are using?

Thank you in advance,
Mia

@mian thank you for the fast response! How do I generate a client ID?
project name is ygii-prod, Liana version is: 8.5.1

@Filip you can check how to create a valid client id here

Please let me know if this helped you solve your problem