2FA Code Error - Google Authenticator

Help me!
1

Hello here,

One of my forest users can’t connect to his account because of his 2FA configuration.

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  1. He doesn’t saved recovery codes…
  2. He tried to sync the Google Authenticator (https://www.auckland.ac.nz/en/about-us/about-the-university/identity-and-access-management/two-factor-authentication/google-authenticator-troubleshooting.html)
  3. He reseted his Forest Admin Password

Is everyone can help us to resolve the issue?

Feature(s) impacted

Authentification

Observed behavior

Can’t connect to forest account

Expected behavior

Be able to connect to the forest account

Context

  • Project name: Julaya
  • Team name: Julaya
  • Environment name: Production
  • Agent type & version: …
  • Recent changes made on your end if any: none
2

Hi @Charles_Talbot :wave:,

To help you reset your user 2FA configuration will need to follow some security steps on our end.

Please reach out to support@forestadmin.com and our team will follow-up to help you fix this.

Thanks!