Account recovery

Feature(s) impacted

Unable to Login to Forest Admin account due to having no access to 2FA and recovery code

Observed behavior

Unable to log in to Forest admin (Cannot recover the account as i don't have access to previous phone + no recovery code)

Expected behavior

Wish to be able to log in again.

Failure Logs


  • Project name: MyPocket
  • Team name: Compliance
  • Environment name:
  • Recent changes made on your end if any: No change
  • Agent (forest package) name & version: Development

“meta”: {
“liana”: “forest-express-sequelize”,
“liana_version”: “8.5.14”,
“stack”: {
“database_type”: “multiple”,
“engine”: “nodejs”,
“engine_version”: “19.4.0”,
“orm_version”: “5.22.5”

Hi @Tommy ,

Can you please send us your email account and a copy of your ID to

We will reset your 2FA.