An error occurred when creating your agent

Help me!
1

Feature(s) impacted

Connecting to the site

Observed behavior

When we try to connect our database, it says:
An error occurred when creating your agent: Agent failed to extract the list of tables, columns, and relations:… Task timed out after 182.11 seconds. You can check your credentials and retry.

Expected behavior

Failure Logs

Context

  • Project name: Databar
  • Team name: Databar
  • Environment name:
  • Agent technology: (nodejs, php, rails, python)
  • Agent (forest package) name & version: …
  • Database type: Postgresql
  • Recent changes made on your end if any: …
2

Hello databar,
Have you updated your database credentials? Forestadmin requires the correct credentials to function properly. If you have updated them, please refer to this documentation for instructions on how to update your credentials in Forestadmin.

If the issue persist, please let me know :pray:

3

Yes, so this error actually happens when we’re setting up our account in the intro stage so there are actually no credentials to edit/change here. It’s just timing out in the intro setup (when we launch the connection, it shows a checkmark on all stages of the connection & then times out at the “final steps”)

4

Hello,
Where is your database? Your database must be accessible from internet. Can you connect with a tool other than forestadmin?

Currently, all is working well in our side :confused: