At the moment there's FOREST DOWN!

Help me!
1

Since a few minutes, We have critical errors in our backend log:

Error: Forest Admin server failed to find the project related to the envSecret you configured. Can you check that you copied it properly in the Forest initialization?

dependencies:

...
    "@forestadmin-experimental/plugin-filtered-relationship": "^2.6.0",
    "@forestadmin/agent": "^1.60.1",
    "@forestadmin/datasource-sequelize": "^1.12.1",
...

from package.json

What’s going on???

Forest is broken, and we’re down.

Thank you,
Matteo Tamburini

2

Hello Matteo, all our apologies!

Our team is on it. We’ll let you know here as soon as we know more.
Thank you for your understanding, and sorry for the inconvenience!

Gautier

3

I’m having trouble understanding because I don’t have information about what happened.

I’ve noticed we’ve been experiencing frequent issues recently, and when these problems last for hours, it affects our revenue.

I think we’ll need to discuss this.

Thank you for your efforts to resolve these issues :folded_hands:
Looking forward to hearing from you soon,
Matteo

4

Thanks for your message, I completely understand your frustration. Again, we apologize for any inconvenience you’re encountering.

I can’t give you more details right now - but rest assured our technical team will share more as soon as it’s possible for them to do so.

I will ping our customer service team to reach out to you to plan a call in the coming days to clear any remaining questions you have.
In the mean time, we’ll be providing updates on the status page and in this thread.

Thanks
Gautier
VP Product & Operations

5

Matteo,

Our technical team tells me the issue is solved. Can you confirm?
Thank you!

6

Hi,
Confirmed, thanks

7

Confirmed. Thank you.

8

Hi,

@GautierD I just got this issue on my side not able to get into my other environments

9

Hello Zero,
Could you please provide the name of your project as well as the names of the environments where you’re experiencing issues?
Also, a more detailed description of the problem would be greatly appreciated, as it will help us investigate more efficiently.

Thanks!

10

Hello all,

Here’s the incident report following what happened on Saturday.
Again, sorry for the inconvenience.

Thank you all,
Gautier Delache
VP Product & Operations

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