I have been trying to access our data but continue to get the " Cannot reach your data" error since yesterday. I’ve consulted with other people in my team and this is not happening to them. (Edit: so it looks like it is happening to other people on the team).
The full error says: Your server may be down or your database connection broken.
Please check your server logs for more information. If the error persists, please let us know .
I have also tried to log out and in but it’s not working.
Hello,
Could you share your projet and your environment name please?
Could you also share your console and your network logs please? It can be helpful to understand why you receive this error.
Best regards,
Alban
Thank you for the data provided.
I have three others questions:
Could you please provide the response of the network request?
Are you seeing any errors on your Ruby on Rails agent?
Do you encounter this error consistently, or does it work sometimes?
We are encountering this error consistently since yesterday and it’s not working at all. How would I send you the network request? The har file does include it? (Sorry not an engineer)
I’ve asked our engineering team regarding the Ruby on Rails.
Hello @Alban_Bertolini we are experiencing the same issue today.I cannot access the date on our project.
Hello @deborah_hubflo,
Could you check with your engineering team if they observe any error logs on your production server related to Forest Admin agent ?
From what I can see the error is not happening at a 100% rate and is also spread out across different collection/views.
Sadly the HAR you have shared is not related to the failing call.
Hello @Adriana_Cisneros and welcome to the community !
To be able to offer better support, could you create a new ticket with the template filled out.
Thanks
