Can't sign into project after a long time away

Help me!
1

Feature(s) impacted

Everything except sign in :slight_smile:

Observed behavior

I’ve not been using this project in a few months. I can sign into Forest and even see my models in the backend but when I try to select a project I get an authentication error:

Please verify that your admin backend is correctly configured and running, and that you have access to the internet.

Expected behavior

I can interact with my project.

Failure Logs

From heroku…

Dec 7 23:09:25  dispatch-prod  app[web] INFO  I, [2021-12-08T07:09:25.492241 #4]  INFO -- : [f49e516f-beac-4fc8-93c4-efb12eda26a6] method=GET path=/forest/authentication/callback format=*/* controller=ForestLiana::AuthenticationController action=authentication_callback status=500 duration=365.71 view=0.20 db=0.00

Context

  • Project name: Dispatch
  • Team name: Personal Space?
  • Environment name: Production/Staging/Developtment
  • Agent type & version: ruby forest_liana (6.3.2)
  • Recent changes made on your end if any: not recent, but possibly since I signed in here, I downgraded the heroku Postgres since it wasn’t being used. Note that normal requests still work though.
2

Hello @Kevin_Davis,

Looking at the logs, it seems that your server is returning an error 500.

You are using forest_liana v6.3.2 which is subject to an error caused by the expiry of Let’s encrypt root certificate. We released a patch v6.3.3 for this major, along with a patch for the version 7.

Can you please try to update to this patch version, and see if it fixes your issue?

3

Hey there! sorry for not getting back to you, I didn’t see a notification for your reply and got busy with some other stuff. Updating worked. Should have tried that first!

Thanks a bunch