Urgent: List view is not working any more

Help me!
1

Hi team,

This morning, we are receiving a new warning about a Premium feature:
image

What is the problem please? We are already in Starter plan, and our last invoice has already been paid on January, 5th.
We never had this problem before today.

Thanks in advance for your help.

2

Hi @Louis-Marie we have an issue, and we just rollbacked the latest release.
Can you refresh your browser and let me know if the issue persist.

3

Hello @Louis-Marie,

Thanks for your feedback. Is it possible to know more about your view?

Can you share with us:

  • the view that cause the issue
  • did it appear on a particular segment?
4

Hi @Arnaud_Moncel

After a refresh, I have been logged out, and it took a long time to come back, but it works now.

Hi @GuillaumeGautreau
The problem occurred on our KYC collection, in Compliance team, which is displayed using segments.
The specificity seems to be linked to the use of SQL queries in the segment specifications.

image

Thanks

5

I am also adding that, when the issue occurred, none of my dashboard in which I’m displaying graphs was working any more.
Thanks

6

Thank you for sharing these details.

Indeed we found a regression in our latest release related to queries used in segment specifications. We’re working on a fix, that will be released very soon. I’ll come back to you when it will be ready, to be sure that it works as expected on your side.

7

@Louis-Marie,

We released a fix, it should be available in production. Could you please refresh your browser and check of your list view and your dashboards are working as expected?

8

@GuillaumeGautreau

Everything seems to work as expected.
Thanks

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9

Thanks for your extra-super-fast answer and feedback :partying_face:

1 Like