Can not log in from a URL with a custom domain


Feature(s) impacted

I can not log in from a URL with a custom domain.

Observed behavior

I am getting an error in the development tool as shown in the screenshot below.

Expected behavior

Failure Logs


I am using the PRO plan.
I think there was a custom domain setting field in Project Settings page, but I can’t find it.

I reproduced it in the following environment.

mac OS sonoma
Google Chrome (version: 121.0.6167.160)
Safari (version 17.2.1 (19617.

  • Project name: …
  • Team name: …
  • Environment name: …
  • Agent (forest package) name & version: …
  • Database type: …
  • Recent changes made on your end if any: …

Hi @Toshimitsu,

I would require the name of your project to help you :slight_smile:.
If you connect without the custom domain it works ?

Thanks for the reply.

The project name is payn-admin.
It is available in this domain.

Yesterday I was able to log in on the custom domain.

Hey Toshimitsu, and thanks for sharing that feedback. I’m stepping in for Vince.

This is fixed. We edited something in our pricing yesterday, and we made an error while duplicating the custom domain option. We’re very sorry for the disturbance.

Can you confirm it work well on your end?
Thanks and again, sorry!

1 Like


I’ve re-configured the settings on the side.
I can now log in with a custom domain.

Thank you for your support.

Thank you and feel free if you’ve got any question.

Sorry for the inconvenience,