Error message "IP whitelist not retrieved" while "IP whitelisting is disabled

Help me!
1

Feature(s) impacted

Accessing my admin panel

Observed behavior

Since I became paying customer, I get the message “IP whitelist not retrieved” when I try to access my account in Production.

Expected behavior

Being able to access my account

Context

  • Project name: Magello
  • Team name: Magello
  • Environment name: Production
  • Agent technology: rails (liana)
  • Agent (forest package) name & version: rails_liana 9.10.2
  • Database type: Postgres
2

Hello @jbescoyez,
I’m sorry that you are encountering the issue.
Does this error happen in all environments ?
Do you have any logs of the issue in your agent ? Did you restart it recently ?
I seem to have noticed that you do not have the IP whitelist feature enabled on your project, is that expected ? Did you set it up and then disable it ?
Thanks :folded_hands:

3

I seem to have noticed that you do not have the IP whitelist feature enabled on your project, is that expected

Sorry, I just noticed in the thread title that you meant it to be disabled

4

We have just launch a cache refresh on your project that should allow you to connect.
Can you please let me know if the issue persists ?
:folded_hands:

5

Hello Nicolas,

Thanks. After more investigation, I realized that the issue was related to Auth Secret not being set properly. The error message was rather misleading and push me in the wrong direction.

Thanks for the support and the update,

JB

6

Hello @jbescoyez,

Thanks for the report. I’m glad that you have found the root cause of your issue.
I will see what we can do about this misleading error message.