Unable to login in forest admin getting error {"errors":[{"status":403,"detail":"IP whitelist not retrieved"}]}

Help me!
1

Feature(s) impacted

Observed behavior

unable to login getting {“errors”:[{“status”:403,“detail”:“IP whitelist not retrieved”}]}

Expected behavior

it should login

I, [2023-06-29T19:28:36.154748 #20521] INFO – : Started POST “/forest/authentication” for 49.36.16.104 at 2023-06-29 19:28:36 +0000

I, [2023-06-29T19:28:36.155565 #20521] INFO – : Cannot render console from 49.36.16.104! Allowed networks: 127.0.0.0/127.255.255.255, ::1
I, [2023-06-29T19:28:36.157367 #20521] INFO – : Processing by ForestLiana::AuthenticationController#start_authentication as /
I, [2023-06-29T19:28:36.157505 #20521] INFO – : Parameters: {“renderingId”=>“38313”}
I, [2023-06-29T19:28:36.508091 #20521] INFO – : [active_model_serializers] Rendered ActiveModel::Serializer::Null with Hash (0.23ms)
I, [2023-06-29T19:28:36.508511 #20521] INFO – : Filter chain halted as :reject_unauthorized_ip rendered or redirected
I, [2023-06-29T19:28:36.508787 #20521] INFO – : Completed 403 Forbidden in 351ms (Views: 1.6ms | Allocations: 2566)

Context

2

Hello @rabendra_sharma!

Well, I have never seen this before.
Let’s try to understand what is happening.

The first thing we need

  • Can you share the last 4 digits of your environment secret (forest_env_secret is probably located in config/secrets.yml )?
  • Did you change anything regarding your Forest Admin backend config?
  • Did you change the way you are deploying your agent (hosting, configuration, …)?

Kind regards,
Morgan