Hi, we have a problem to invite one of our user. This person already had an account created but we deleted it and now we need to create a new account. This person receive the invitation mail but when filling the form for creating her account, ther is an error message saying her email is already used. I check the settings and her account is only present in the pending invitation.
Thanks for your message and welcome to our community
Could you give us your project name and the user email address so that we can check it on our side?
Hi @mduhez, when you remove a user from your project, it doesn’t technically delete the user. It dissociates this user from your projet, so technically, this user still have a Forest Admin account.
Can this user try to click on “Already have a login? Sign in” at the top right of the invitation screen?
Hello, we will try that and keep you updated
Problem solved by using the link sign in, thank you