Invitation email not received while invitation is pending

Feature(s) impacted

Invite user to project

Observed behavior

The invitation is pending, but the user never receives the invitation email.

Expected behavior

The invited user should receive the invitation email.

Context

Additional context element: this user had been successfully invited a few months ago, and had been deleted since.

Project name: Inato Marketplace
Environment name: N/A, this feature is not environment-specific

Hi @bastoche :wave: welcome to our community.
Can you fill in asked informations inside the template please :pray:
Especially project name and environment name.

Sorry about that, done!

1 Like

Hello @bastoche,

Indeed, our email provider did not send the invitation email because the recipient email address already marked a previous email as spam.

I’m investigating the issue we have with this email address. In the meantime, I will send the invitation link directly to this person.

Hello again,

I directly sent the email from my address, and I reconfigured our provider to correctly send emails to the user. In theory, this person should have received 2 invitations.

Can you confirm that everything is OK?

1 Like

Hello, thanks for the quick fix, indeed Thomas has correctly received the invitations.

As a workaround, it would be great to be able, as an admin, to send invitation links myself.

1 Like

Thanks for your feedback. I added it to our list of feature requests.